Terms and Conditions

Understanding our service agreement

Last updated: September 2026

Welcome to OnCalla Solutions. These Terms and Conditions govern your use of our website and services. By accessing or using our services, you agree to comply with these terms. If you do not agree, please do not use our services.

Acceptance of Terms

• By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions and our Privacy Policy.
• We reserve the right to update these terms at any time. Changes will be effective immediately upon posting on our website.
• Your continued use of our services constitutes acceptance of the updated terms.

Services Offered

• OnCalla Solutions provides 24/7 call center services to enhance customer interactions for businesses.
• Our offerings include three core service lines — 24/7 Call Center, Live Answering Service, and AI Answering Service — plus Customer Handling, Customized Call Scripts, and Live Virtual Receptionist Services.

User Obligations

• You agree to provide accurate, current, and complete information when registering or using our services.
• You must maintain the confidentiality of your account information, including your password.
• Notify us immediately of any unauthorized use of your account or any security breach.

Payment Terms

• All services require payment before the commencement of services. We accept various forms of payment as indicated on our website.
• By providing payment information, you authorize us to charge the specified amount for the services rendered.
• Refund requests must be made within the first month of service delivery, subject to a 25% service fee.

Intellectual Property

• All content on our website, including text, graphics, logos, and software, is the property of OnCalla Solutions or its licensors.
• You may not reproduce, distribute, or create derivative works from any content without our express written permission.

Limitation of Liability

• OnCalla Solutions is not liable for any direct, indirect, incidental, special, or consequential damages arising from your use of or inability to use our services.
• We do not guarantee that our services will be uninterrupted or error-free. Our liability for any claim arising from these Terms shall be limited to the amount you paid for the services.

Indemnification

You agree to indemnify, defend, and hold harmless OnCalla Solutions, its officers, employees, and agents from any claims, liabilities, damages, losses, or expenses, including legal fees, arising out of your use of our services or your violation of these Terms and Conditions.

Governing Law

• These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States of America.
• Any disputes arising from these terms shall be resolved in the courts located in Albany, NY.

Changes to Terms

• We reserve the right to modify these Terms and Conditions at any time.
• We will notify you of any changes by posting the revised terms on our website.
• Your continued use of our services after any changes signifies your acceptance of the updated terms.

If you have any questions about these Terms and Conditions, please contact us at:

OnCalla Solutions
Phone: +1 (833) 652 5900
Email: sales@oncallasolutions.com