Privacy Policy
At OnCalla Solutions, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our services. By using our website and services, you consent to the practices described in this policy.
Information We Collect
We may collect personal information that you voluntarily provide when you interact with us, such as:
- Name
- Email Address
- Phone Number
- Mailing Address
- Company Name
We may also automatically collect non-personal information about your interactions with our website, including:
- IP Address
- Browser Type
- Operating System
- Pages Visited
- Time and Date of Access
- Referring Website
How We Use Your Information
OnCalla Solutions uses the information we collect for various purposes, including:
- To Provide Services: To deliver our 24/7 call center, live answering, and virtual receptionist services.
- To Improve Our Services: Analyze user behavior to enhance customer experience and service quality.
- To Communicate with You: Sending updates about your account and promotional materials. Also, sending service-related communications.
- To Ensure Security: Protecting our website and services from fraud and unauthorized access.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- With Service Providers: We may employ trusted third-party vendors to assist in providing our services. These partners have access to your personal information only to perform specific tasks on our behalf.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.
- Legal Compliance: We may disclose your info to comply with laws, regulations, or legal requests. We may also do so to protect OnCalla Solutions and its users.
Website & Search Performance Tools
We use Google Search Console and Bing Webmaster Tools to monitor how our website appears in search results and improve its performance. These tools provide us with aggregated, non-personal data about search traffic — they do not identify individual visitors. Our homepage and location pages also display a summary of our genuine Google Business Profile customer reviews, which are already public information.
Spam Protection (Google reCAPTCHA)
Our contact forms use Google reCAPTCHA to tell people apart from automated bots. reCAPTCHA collects hardware and software information, such as device and application data, and uses cookies. This information is sent to Google for analysis. Your use of reCAPTCHA is subject to Google's Privacy Policy and Terms of Service.
Data Protection Measures
We use various security measures to protect your personal information from unauthorized access, use, alteration, or destruction. These include:
- Encryption of sensitive data during transmission.
- Access controls to ensure only authorized personnel have access to personal information.
- Regular security assessments to identify and mitigate potential risks.
Your Rights
You have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of any inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to certain exceptions.
- Opt-Out: Unsubscribe from marketing communications at any time by following the instructions in our emails or contacting us directly.
California Privacy Rights
If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), gives you the rights described below. This section supplements the rest of this policy.
Personal information we collect and why
- Identifiers, such as your name, email address, phone number, mailing address and IP address.
- Commercial information, such as your company name and the services you ask about.
- Internet activity, such as pages visited, browser type, operating system, referring website, and time and date of access.
- We collect this information to provide and improve our services, respond to your requests, communicate with you, and protect our website from fraud and misuse.
We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We do not knowingly sell or share the personal information of anyone under 16. We use sensitive personal information only as needed to provide the services you request. We disclose personal information to service providers, such as our website hosting, form delivery and scheduling providers, only for business purposes.
Your California rights
- Know: request the categories and specific pieces of personal information we have collected about you.
- Delete: request deletion of personal information we have collected from you, subject to legal exceptions.
- Correct: request correction of inaccurate personal information.
- Opt out: opt out of the sale or sharing of your personal information. We do not sell or share it.
- Non-discrimination: we will not deny you services or charge you different prices for exercising these rights.
To make a request, email sales@oncallasolutions.com or call +1 (833) 652 5900. We will verify your identity by matching the details you give us to the information we hold, and we will respond within 45 days. If we need more time we will tell you why, and we may extend the period once by up to 45 more days. You may use an authorized agent to make a request on your behalf, with written permission from you.
Children's Privacy
OnCalla Solutions does not knowingly collect personal information from children under the age of 13. If we become aware that we have collected such information, we will take steps to delete it promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website. Your continued use of our services following the posting of changes will constitute your acceptance of those changes.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us:
+1 (833) 652 5900
sales@oncallasolutions.com
oncallasolutions.com