Your Own Dedicated Virtual Receptionist, From $7 per Hour
Skip the overhead of hiring in-house. Get a full-time, dedicated virtual receptionist or customer service agent from our nearshore operations in Guyana, recruited to your role, trained on your brand, and backed by our performance guarantee.
Hiring and managing an in-house receptionist or customer service team is expensive and slow. OnCalla's dedicated virtual receptionist option gives you the control of a direct hire without the overhead of recruiting, payroll, or turnover risk.
You define the role, and we do the heavy lifting: sourcing candidates, presenting a curated shortlist for you to interview, and standing behind their performance with a replacement guarantee.
Agents are available as native English speakers, with bilingual English/Spanish options, so you can match your team to your customer base.
Many small businesses use a dedicated agent as an outsourced receptionist and as outsourced customer service: answering calls, scheduling appointments, following up with customers and handling routine questions, all from one person who knows your business.
What You Get With a Dedicated Virtual Receptionist
A full-time team member, built around your business.
You Choose Your Agent
Present a curated shortlist and personally interview every candidate before they join your team.
- Role defined by you
- Candidates you select
- No blind hiring
Trained By You, For Your Brand
Your agent is trained directly on your scripts, tools, and processes so they represent your business exactly as you want.
- Direct brand training
- Your tools & workflows
- Consistent customer experience
Bilingual Virtual Receptionist (English/Spanish)
Choose a native English-speaking agent, or a bilingual English/Spanish agent to serve a wider customer base.
- Native English speakers
- Bilingual English/Spanish available
- Clear, professional communication
Backed By a Replacement Guarantee
If you're ever unhappy with performance, our replacement policy activates immediately, at no added cost.
- Performance guarantee
- Immediate replacement policy
- No long-term risk
Not the Same as Standard Outsourcing
A dedicated agent gives you more say than a shared, pooled team.
Direct Involvement
You personally interview and approve every candidate before they represent your business.
Dedicated, Not Shared
Your agent works exclusively on your account, not split across multiple clients.
Performance Guarantee
If it's not working out, our replacement policy activates immediately at no added cost.
Outsourced Receptionist vs. Hiring In-House
At $7 per hour using our nearshore operations in Guyana, a full-time dedicated agent costs about $14,560 a year (2,080 hours). The average in-house receptionist salary across US states is about $39,000 a year (BLS, May 2025), before benefits and payroll taxes.
Lower Cost Than In-House Hiring
Starting at $7/hr, a dedicated agent costs a fraction of an in-house hire once you account for payroll taxes, benefits, and office space.
You Stay In Control
You approve who joins your team and set the standards they're trained to. It's your agent, working exclusively for you.
No Recruiting Headaches
We handle sourcing, screening, and shortlisting so you only spend time on final interviews.
Nearshore Call Center in Guyana vs. Offshore
Our agents work from US & nearshore locations, giving you dependable coverage without the cultural or time-zone gaps of far-offshore hiring.
Building Your Perfect Team
A simple, five-step process from role definition to a fully trained agent.
Define
You give us a role description for the position you need filled.
Recruit
We recruit agents based on that specific role description.
Select
We present a curated shortlist of agents for you to personally interview.
Train
You conduct the team training to ensure full brand alignment.
Guarantee
Our agent replacement policy activates immediately if you're ever unhappy with performance.
Dedicated Agent FAQs
Straight answers about how the program works.
How much does a dedicated agent cost?
Dedicated agents start at $7/hr using our nearshore operations in Guyana. Pricing can vary based on role complexity, language requirements, and schedule.
Do I get to choose my agent?
Yes. We present a curated shortlist of qualified candidates and you personally interview and approve who joins your team.
What happens if I'm not happy with my agent's performance?
Our replacement policy activates immediately at no added cost, so you're never stuck with the wrong fit.
Can I get a bilingual agent?
Yes. Alongside native English-speaking agents, bilingual English/Spanish agents are available to serve a wider customer base.
How is this different from your 24/7 answering service?
Our answering service uses a pooled team covering calls around the clock. A Dedicated Agent is a single, full-time team member who works exclusively on your account.
How much does a virtual receptionist cost?
A dedicated virtual receptionist from OnCalla starts at $7 per hour using our nearshore operations in Guyana, about $14,560 a year on a full-time schedule. Live answering services that charge by the minute publish plans that work out to roughly $3 to $5 per minute.
What is an outsourced receptionist?
An outsourced receptionist is a person outside your office who answers calls, schedules appointments and takes messages for your business, so you do not hire, train or manage a receptionist yourself. A dedicated agent works only on your account.
Is a remote receptionist worth it for a small business?
For many small businesses, yes. You cover calls you would otherwise miss without payroll, benefits or office space. A dedicated agent follows your scripts and can cover 24/7 or scheduled hours.
Ready to Build Your Dedicated Team?
Define the role, and we'll help you find, train, and guarantee the right agent for your business.