A missed call from a patient in pain, a worried pet owner, or a family arranging care doesn't wait for a callback — OnCalla answers live, day or night, with HIPAA-aligned handling on every call. As a virtual receptionist for doctors and healthcare practices, our agents serve offices in Manhattan and across the New York area.
Appointment requests, refill questions, and results follow-ups come in all day, and a patient who hits voicemail may just call a different practice. We answer live and route each call per your protocol.
Callers deciding where to go for care often pick whoever answers first. We pick up immediately, share your hours and what to bring, and can route true emergencies to 911 per your instructions.
A patient in pain calling about a broken tooth won't wait for a callback. We answer live, capture the details, and can get them on the schedule the same day if that's your protocol.
Scheduling calls, order-status questions on glasses or contacts, and insurance questions come in throughout the day. We answer live so the front desk can stay focused on patients in the office.
Referral coordination and new-patient intake calls for specialists like cardiology, dermatology, or orthopedics often come with time-sensitive scheduling. We answer live and capture referral details accurately.
Scheduling calls for scans and lab work are handled live, and any results-related call is routed per the protocol you set — we never disclose results ourselves.
Physical therapy and chiropractic patients calling to book, reschedule, or ask about copays get a live answer instead of a voicemail queue.
A new patient calling about back pain won't wait for a callback — they'll call the next chiropractor on the list. We answer live and can get callers scheduled the same day.
Consultation inquiries for med spa and cosmetic services are high-value leads that convert best with a fast, live response. We answer immediately and capture the details for follow-up.
Intake calls need a calm, live voice, not voicemail. We answer every call, and route anything urgent to your on-call provider or emergency protocol immediately — we don't provide clinical advice or crisis counseling ourselves.
Family members calling about a care plan or a caregiver calling in an update need a real person, especially outside business hours. We answer 24/7 and route according to your escalation protocol.
A pet emergency at 2am won't wait until the office opens. We answer live, gather the details, and route urgent calls to your on-call vet or an emergency clinic per your protocol.
Booking requests and drop-off or pickup questions come in throughout the day. We answer live so a full schedule doesn't mean missed bookings.
Scheduling and intake calls get answered live and captured accurately, with HIPAA, SOC 2, and PCI DSS aligned handling on every call. Urgent calls are routed to your on-call provider or emergency protocol immediately — we never provide medical advice, diagnoses, or results ourselves.
Yes. Every call and every piece of caller data is handled with HIPAA, SOC 2, and PCI DSS aligned practices.
Yes, we can follow the scheduling protocol and system you use — tell us how you want appointments booked and we'll work within that process.
Yes. We answer live 24/7 and route urgent calls to your on-call provider or emergency protocol immediately. We don't provide medical advice, diagnoses, or crisis counseling ourselves — we make sure the call reaches a real person fast.
Plans start at $7/hr for a Dedicated English-Speaking Agent, with tiers up to OnCalla 500 at $399/mo depending on call volume.
Yes. Our AI Answering Service gives instant pickup with zero hold time, handles routine scheduling and FAQs, and hands off to a live agent with full context whenever a caller needs human judgment — available alongside our live Call Center and Answering Service options.
Yes. Our Dispatch and Emergency Answering Service routes urgent calls according to the escalation protocol you set, day or night.
Check current plan details on the pricing page, or contact OnCalla directly to talk through your call volume and protocols.
Starting at $7/hr for a Dedicated English-Speaking Agent, with plans up to OnCalla 500 at $399/mo.