A new patient calling about back pain won't wait for a callback — they'll call the next chiropractor on the list. OnCalla answers every call live, captures the details, and can get callers scheduled the same day, so your practice never loses a new patient to voicemail.
A first-time caller in pain wants an appointment now, not a callback. We answer live and get them on the schedule.
Recurring adjustment appointments and last-minute reschedules keep your calendar moving. We handle both without tying up your front desk.
Routine insurance and billing questions come in throughout the day. We answer live and route anything that needs your staff's attention.
Patients call outside office hours too. We make sure someone always picks up.
Every call is answered live, day or night. New patient inquiries and scheduling requests are handled directly on the call following the protocol you set, and anything requiring clinical judgment is routed to your staff — we don't provide medical advice ourselves.
We treat every caller's information as confidential and follow the privacy and escalation instructions you give us. If your practice has specific privacy or compliance requirements, tell us before you start so we can confirm what we can support.
Yes, we can follow the scheduling protocol and system you use — tell us how you want appointments booked and we'll work within that process.
Yes — our 24/7 and After-Hours Answering Service captures new patient and scheduling calls outside normal office hours so nothing waits until Monday.
Yes. Overflow Call Answering picks up excess volume so a full waiting room never means a missed call.
Plans start at $7/hr for a Dedicated English-Speaking Agent, with tiers up to OnCalla 500 at $399/mo depending on call volume.
Yes. Our AI Answering Service gives instant pickup with zero hold time, handles routine scheduling and FAQs, and hands off to a live agent with full context whenever a caller needs human judgment.
Check current plan details on the pricing page, or contact OnCalla directly to talk through your call volume and scheduling protocol.
Starting at $7/hr for a Dedicated English-Speaking Agent, with plans up to OnCalla 500 at $399/mo.