From a stranded driver at midnight to a customer calling for a repair quote, OnCalla answers every call live and routes urgent roadside jobs to your driver — so no call goes to the next shop on the list.
Customers calling about repair status, quotes, or scheduling will call the next shop if yours doesn't pick up. We answer live during and after business hours so no estimate request or booking is lost.
Booking and rescheduling calls are the lifeblood of a detailing business. We handle scheduling and capture new leads so your bays stay full without you stepping away from a job.
A cracked windshield is often a same-day, safety-driven decision — the shop that answers first and can schedule quickly usually gets the job. We make sure that's you.
After an accident, customers are often calling several shops back-to-back for an estimate while still shaken up. A live, reassuring answer — not voicemail — is often the deciding factor in who gets the job.
Flat tires don't happen on a schedule, and seasonal swings (winter tire changeovers, road-hazard season) can overwhelm your front desk. We handle the call volume so walk-ins and phone bookings both get served.
Breakdowns are true emergencies — stranded customers need dispatch, not a ringing phone. Our Emergency and Dispatch Answering Service routes calls to your driver immediately, any hour of the day or night.
Routine calls — bookings, quotes, status updates — get handled or scheduled directly. Roadside and towing emergencies get triaged and dispatched to your driver immediately, based on rules you set. Either way, the phone never just rings.
Yes. Our Dispatch Answering Service routes urgent roadside and towing calls to your driver based on your own dispatch rules, 24/7.
Yes — our 24/7 and After-Hours Answering Service captures calls, quotes requests, and bookings outside normal shop hours so nothing waits until morning.
Yes. Overflow Call Answering absorbs seasonal spikes (tire season, storm-related collision volume) so your front desk never falls behind.
Yes, appointment scheduling is part of the service, not a separate add-on.
Plans start at $7/hr for a Dedicated English-Speaking Agent, with tiers up to OnCalla 500 at $399/mo depending on call volume.
Yes. Our AI Answering Service gives instant pickup with zero hold time, handles routine FAQs and booking, and hands off to a live agent with full context whenever a caller needs human judgment — available alongside our live Call Center and Answering Service options.
Check current plan details on the pricing page, or contact OnCalla directly to talk through your call volume and dispatch requirements.
Starting at $7/hr for a Dedicated English-Speaking Agent, with plans up to OnCalla 500 at $399/mo.