Same starting price, different geography. A factual, sourced look at how OnCalla Solutions stacks up against Hit Rate Solutions on agent location, time zone, AI availability, and reviews — using each company's own published 2026 pricing.
This is a genuinely close comparison on price. Hit Rate Solutions is a legitimate, established Philippines-based BPO at the identical $7/hr headline rate OnCalla leads with. The real difference is geography: Guyana's UTC-4 time zone falls within a normal US-adjacent working day, while covering US business hours from the Philippines' UTC+8 typically means agents working overnight in their own local time — a harder shift to staff consistently.
Both companies publish the same headline hourly rate:
Since price is a tie at the entry rate, the deciding factors for most businesses will be time zone alignment, review track record, and specific feature needs — covered below.
| OnCalla | Hit Rate Solutions | |
|---|---|---|
| Starting rate | $7/hr | $7/hr |
| Agent location / time zone | Guyana, UTC-4 (near US Eastern) | Philippines, UTC+8 (~12–13 hr offset) |
| AI answering option | AI Answering Service included | No published AI option found |
| Customer rating | 4.7★ (87 Google reviews) | 4.7★ Clutch (16 reviews) |
| Review sample size | 87 reviews | 16 reviews |
| Track record | 10+ years, US-based company | Founded 2008, Philippines-based BPO |
Pricing and feature claims sourced from each company's own published pricing pages and third-party pricing analyses as of 2026. Confirm current numbers directly with either provider before deciding.
Not really — this is a genuine tie. Both OnCalla's Dedicated Agent plan and Hit Rate Solutions' outsourced call center services start at the same published rate: $7/hr. The real differences between the two are agent location and review track record, not price.
OnCalla's $7/hr Dedicated Agent plan is staffed from Guyana, on UTC-4, close to US Eastern Time. Hit Rate Solutions' primary delivery center is in Bacolod, Philippines, on UTC+8 — roughly a 12–13 hour offset from US time zones depending on the season. Covering US daytime hours from the Philippines means agents are working overnight in their own local time, a harder shift to staff consistently than a Guyana-based team whose normal working day already overlaps US business hours.
Both hold a 4.7-star rating — OnCalla from 87 Google reviews, Hit Rate Solutions from 16 Clutch reviews. The ratings match; the sample sizes don't. OnCalla's larger review count is a somewhat stronger signal of consistency at scale.
No published AI answering or AI receptionist product was found on Hit Rate Solutions' site during our research — it appears to be a traditional live-agent BPO service. OnCalla offers an AI Answering Service option alongside its live Call Center and Answering Service lines.
Hit Rate Solutions was founded in 2008. OnCalla is a US-based company that also markets itself with 10+ years of experience. Both have a real, established track record rather than being new entrants.
Yes — Hit Rate Solutions' published services include phone answering, customer support, and order taking alongside outbound work like appointment setting and lead generation, similar in scope to OnCalla's own Call Center and Answering Service lines.
Check current plan details on the pricing page, or contact OnCalla directly to talk through your call volume and requirements.
Starting at $7/hr for a Dedicated English-Speaking Agent, with plans up to OnCalla 500 at $399/mo.